New pathways and tele-advice service added to Specialist LINK

August 13, 2019

Family doctors in Calgary can now request advice on refugee health and access primary care pathways for chronic obstructive pulmonary disease (COPD) or heart failure through Specialist LINK.

A team of physicians based in the Mosaic Primary Care Network’s Refugee Health Clinic are staffing the tele-advice line. They have Diplomas in Tropical Medicine and Hygiene and many years of experience working with refugees.

The COPD and heart failure pathways are available in a new format that uses a flow diagram with links to additional information and resources. The pathways were developed by Alberta Health Services’ primary care team, Calgary-area Primary Care Networks, the Department of Family Medicine and the Divisions of Respiratory Medicine and Cardiology.

To request tele-advice, physicians can either select the relevant button on the Specialist LINK website or call 403.910.2551. A phone tree is available to assist physicians or team member calling to request advice.

The tele-advice line is available Monday to Friday, 8 a.m. to 5 p.m. (8 a.m. to 4 p.m. for chronic pain), excluding statutory holidays.

Specialist LINK offers tele-advice for 21 specialties or groups – calls are returned within one hour – 24 pathways and other resources designed for physicians.

For any technical issues related to the service, please call 587.774.9740 or email Specialist LINK.

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