New podcast episode: Get inside insight into Home Care’s services, processes and a new initiative

January 17, 2020

The Medical Director and the Director of Home Care in Calgary join Roma Thomson to discuss the service’s programs, referral advice and a new notification initiative in the latest from the Examiner podcast.

Listen now (20:47):

In this episode, Dr. Mike Kroetsch, the Medical Director, and Jennifer Salt, the Director, share their insights into Home Care using a real case as an example and address the questions they hear most often from physicians, such as:

  • When and how best to refer
  • What happens after the referral is sent to service – and how fast
  • How physicians are notified

Jennifer also shares details about the new notification that they are going to start sending to providers when their patients enter the program instead of relying on Netcare.

“There are some challenges with Netcare,” she says. “It’s not always the most up-to-date and its passive – there’s no notifications. So, we’ve listened to doctors, and we’ve worked to develop a notification plan to keep providers in the loop.”

Stream now, visit the Examiner Podcast page or subscribe and download using Apple Podcasts, Google Podcasts or Spotify.

Please contact your Physician Liaison or Members Services & Engagement for more information or if you have questions.

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